Du Sim Renewal Registration Online
Keeping your Du SIM active and compliant with UAE regulations requires regular re-registration of your Emirates ID. Fortunately, Du has streamlined this process, allowing you to easily renew your SIM registration online from the comfort of your home. This guide will walk you through the simple steps about How to Update Du Sim Card Online, helping you enjoy continued access to Du services uninterrupted.
Table Of Content
How to Renew Du SIM Card Online
To renew the registration of your Du SIM card online, follow the simple steps below: [1]
- Visit the official Du website “from here”.
- Navigate to the upper right corner and click on the “Login” Tab.
- Select your customer type (Consumer or Business).
- If you have an account, enter your registered email and password, then click the “Login” Button.
- If you don’t have a Du account, click the “Register Here” Inscription below the data entry field and follow on-screen instructions to complete registration.
- Once you are able to access your account dashboard, go to “Update ID” From the top menu options.
- Click on the number you want to renew its registration.
- Enter the one-time password forwarded to the number via SMS and verify.
- Upload a clear image of your Emirates ID (or GCC ID/passport with visa). Ensure that the system confirms its validity.
- Tick the terms & conditions box and click “Submit”.
- Wait 24 to 48 hours for Du to process your update. You’ll receive confirmation via SMS/email, including a reference number.
Du SIM Renewal Registration with Du App
You can also renew your Du SIM via the Du app using the following method below: [2] [3]
- Get the Du app from any digital app store:
- Install and open the app.
- Grant the necessary permissions for the smooth running of the app.
- Follow on-screen instructions to initiate the registration process using your mobile number. (You may also log in directly with the UAE PASS).
- Verify your phone number using the one-time password that will be forwarded via SMS. (You may
- Access your dashboard once the registration is complete.
- Tap the side menu (☰), and select “Update ID”.
- Select the phone number/s you want to renew their registration. Phone numbers due for update may typically bear an “ID Expiry” tag.
- Complete the SMS verification steps.
- Allow Document Sharing as prompted to share your Emirates ID info with Du.
- Once shared, the Du app will confirm that your request is under review. You’ll receive a reference number and SMS confirmation shortly after.
Requirements for Du Sim Renewal Registration Online
Here is what you will need for renewing your Du SIM online:
- A valid Emirates ID, or for GCC/passport holders: relevant ID + visa
- Active Du mobile number to receive OTP/SMS.
Conclusion
Renewing your Du SIM is a simple process that you can do via the Du website or app. All you need is a valid ID and a DU mobile number to initiate the renewal process, after which you wait 24 to 48 hours for the renewal to be processed.
Questions & Answers
You need to renew your Du SIM registration, or more specifically, update your Emirates ID linked to your SIM, to ensure your mobile service isn't suspended or disconnected
Yes, Du allows online renewal of your SIM registration by updating your Emirates ID details through their digital channels.
You primarily need your valid Emirates ID or any other government issued valid ID.
Failure to renew Du SIM when due will likely to the suspension of Du services. Continued non-renewal can lead to permanent disconnection of your number.
Renewing a Du SIM card in Dubai can be done instantly through the Du app. If you register your ID at a Du store, it may take up to 48 hours for validation
Yes, you can generally renew you SIM outside the UAE online. However, if there are issues, you might need to visit a Du store upon your return to the UAE.
You will receive a confirmation message (SMS or in-app notification) once your Emirates ID has been successfully updated and your SIM re-registered.