Du Customer Care Number and Working Hours 2025
Are you trying to reach out to Du? You can contact Du through various channels, but for immediate assistance, calling the Du Customer Care Number is the quickest option. This article will highlight the available mobile numbers for reaching out to Du, both for customers within the UAE and outside the UAE. Follow the further steps outlined to instantly call Du and communicate with a live agent.
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Du Customer Care Number
To reach Du’s customer service, simply dial 155 from any Du number within the UAE. If you’re calling from another network, dial 800 155. For international support, use +971 555 678 155. Du’s customer care is available 24/7 to assist with queries related to billing, data plans, SIM issues, network problems, and more.
How to Contact Du via Telephone
To access Du’s customer support service via telephone, follow the process below:
- Dial any of the following numbers depending on which is suitable for you:
- 155 (calling within the UAE).
- 800 155 (calling with a non-Du line).
- +971 555 678 155 (calling from outside the UAE).
- Press 2 for English according to the voice prompt.
- Press 1 if you are an existing Du customer or press 2 if you’re a new or non-Du customer.
- Select a service by dialing the corresponding number.
- To communicate with a live agent, press 0 when prompted.
Additional Ways to Contact Du Customer Support
Here are other alternative methods for reaching out to Du:
| Contact Method | Details | Best For | Availability / Notes |
| Phone (Domestic) | Dial 155 (Du number) or 800 155 (other UAE networks) | Immediate support, complex issues | Toll-free, 24/7 availability |
| Phone (International) | Dial +971 55 567 8155 | Users calling from outside UAE | Toll-free |
| Du Mobile App | Blu chatbot & “Chat now” feature | Quick answers & service management | 24/7 chatbot support; escalate to agent via “I want to speak to a real human” |
| Message +971 58 242 8268 (Blu) | Text-based queries on the go | Save number, send “hello” to start | |
| Live Chat (Web) | “Chat now” on Du website (Blu) | Real-time support via browser | Useful for general and immediate queries |
| customer.care@du.ae (general) [1] [email protected] (abuse reports) [2] | Non-urgent, document-supported issues | Attach receipts/screenshots; expect slower response than phone/chat | |
| In‑store Visit | Walk into any Du retail store | In-person help for SIMs, billing, technical issues | Staff assist directly and can escalate issues immediately. |
| Social Media | Support via Facebook, Twitter, Instagram, LinkedIn | Short questions, updates, promotions | Tag them publicly or message privately. |
Du Working Hours
The following are the operational hours of Du:
| Channel | Days | Hours |
| Retail stores | Sun–Thu (closed Fri/Sat) | Typically 9 am–9 pm |
| Head office | Sun–Thu | 8 am–5 pm (closed Fri/Sat) |
| Phone support (155) | 7 days a week | 24/7 |
| WhatsApp + Live Chat | 7 days a week | 24/7 |
Conclusion
Du recognizes the importance of staying connected with its customers and has designated 155 as its general contact number for easy accessibility. If you’re calling from another network or from outside the UAE, you may dial the following numbers: 800 155 and +971 555 678 155, respectively.
Questions & Answers
The primary Du customer care number within the UAE is 155.
If you are outside the UAE, you can call Du customer service at +971 55 567 8155.
Du's automated telephone service and online chat support are generally available 24/7. For speaking with a live agent, specific operating hours may apply.
Yes, Du customer care provides technical support for mobile, internet, and TV services. When calling, select the appropriate options for technical assistance.
Du retail stores are typically open from 9 AM to 9 PM.