Du Cancellation Form 2025
In order to terminate services with Du, the telecom company requires customers to fill out the cancellation form. This form helps Du get more orientated on the details and circumstances of their service cancellation. This article will guide you through the ins and outs of a Du cancellation, helping you access it and taking you through the process of filling it out appropriately.
Table Of Content
What is a Du Cancellation Form
The Du Cancellation Form is a formal document required to terminate your Du services, ranging from postpaid mobile, home internet, TV, or landline contracts. The form is a structured way to put your cancellation request in written form. The Du cancellation form contains a data entry field for personal information, equipment information, reason for cancellation, and applicable charges.
Du Cancellation Form PDF
You can access and obtain the Du cancellation form PDF “from here“. Click on “Get Form” to request the document and wait a while until the form is loaded. Carefully fill the form and click the “Done” button after providing all the necessary information.
Contents of a Du Cancellation Form
The following are the required information and data fields in a Du cancellation form:
| Form Section | Description |
| Personal & Account Details | Fill in your full name, Du customer or account ID, contact number, and date of request |
| Reason for Cancellation | Select from options like “Moving out of UAE,” “Relocation to a non-Du zone,” or “Other” with space for explanation |
| Equipment Return Checklist | Indicate whether you’ve returned devices (e.g., TV decoder, router, remote), and note applicable charges if any item is missing/damaged |
| Fees & Security Deposit | Acknowledge cancellation charges (e.g., landline, broadband, TV plans) and confirm whether your deposit should be refunded |
| Signature & Terms | Sign and date the form to confirm acceptance of terms and conditions. |
How to Get and Submit a Du Cancellation Form
Once you are ready to give a particular service from Du, getting a cancellation form is not difficult. Here are ways for retrieving a copy of the cancellation form, including how and where to submit it:
- Downloadable PDF: Du cancellation forms are readily available in PDFs, which you can download from the Du official website. The form may also be available on third-party websites.
- Mobile App or My Account Portal: You can initiate a Du service cancellation within the app or web portal via the “Manage Plan” Section. This process may guide you to download and complete the form.
- Du Service Centres: Du service centers are the top recommended places to get a physical Du cancellation form. Visit any Du center around you, politely request a printed copy of the form, fill it out, and submit it in person.
Du Cancellation Form Process & Timeline
Here’s the process of opting out of a Du service through the Du cancellation form:
- Form submission: Once you fill out the du cancellation form, submit it to Du via the online portal, email, or in person at a physical centre.
- Confirmation: Du will send an SMS or email acknowledging receipt and will provide a reference number.
- Review: The Du team will review and verify the form details, including the submitted equipment and any outstanding balance.
- Cancellation Activated: Service will be terminated within a few business days. Final billing and deposit refunds are also processed shortly after.
Du Services That Require a Cancellation Form
The table below showcases Du services that require a cancellation form to opt out from and those that do not:
| Service Type | Cancellation Form Required? | Cancellation Process |
| Home Internet / Home Services | Yes | Forms downloadable from Du; can also call 155 after form completion |
| Home TV Packages | Yes | Included in the same Home Services cancellation form |
| Fixed Landline (Consumer) | Yes | Also cancel via app/website/chat on WhatsApp (+971 58 242 8268) |
| Postpaid Mobile Plans | No | Can cancel via app (“Manage Plan → Cancel”), IVR (call 155) |
| Prepaid Mobile/SIM | No | Cancel via the app, store visit, or using IVR prompts |
| Business Landline & ISDN Services | No | Cancel by calling 800 188 or visiting a Du business outlet |
Conclusion
The Du cancellation form streamlines the process of opting out of Du services. First, you fill out the form and provide the required details, which you then submit and wait for the Du team to review. Once everything goes through, the requested service will be terminated.
Questions & Answers
The Du cancellation form is a document required to formally request the termination of your Du services, such as mobile plans, home internet, or TV subscriptions.
You can typically obtain the Du cancellation form by visiting any Du service center or by contacting Du customer service, who may be able to provide it or guide you to an online download if available.
While some online platforms might offer editable PDF versions, the official Du process often requires visiting a service center or directly engaging with customer service.
You will typically need to provide your personal details (name, contact information), your Du account number, the specific service(s) you wish to cancel, and the reason for cancellation.
Yes, the Du cancellation form usually has a section to specify the reason for your cancellation. Be clear and concise in your explanation.
Yes, if Du provided equipment like routers, modems, or TV set-top boxes, you are generally required to return them in good condition. Failure to do so may result in additional charges.
The most ideal option is to submit the Du cancellation form at any Du service center.